Eligibility Criteria

We are funded to assist people on low incomes. We exist to give free legal advice to Aucklanders who are struggling to make ends meet.

If you do not meet these eligibility criteria, please understand that we may not be able to assist you because we have to prioritise our limited resources to those who on very low incomes. While we would love to be able to give free legal advice to all Aucklanders, we have no choice but to focus our resources on helping the city’s most vulnerable people.

Eligibility criteria for our free legal advice

We can generally only provide free legal advice to Aucklanders on very low incomes, as summarised below. We can make exceptions for exceptional, life-changing cases. We can also make exceptions where people have a legitimate reason for high living costs, such as people with a disabilities.

However, in most cases, we can give free legal advice only to people who earn less than the following incomes each year:

Single client 2 in household 3 in
4 in household 5 in household 6+ in household
$30,600 $43,700 $59,000 $66,000 $73,000 $80,600 for 6 (then $6,700 per person)

If you qualify for legal aid we can help you make an application.

Eligibility criteria for our legal representation

We can only represent clients facing exceptional, life-changing situations. While we can sometimes do more than just give advice, we can only do this if we have enough resources, and usually do so only for truly serious, life changing issues.

Examples include when a person is experiencing:

  • loss of income
  • loss of housing
  • harm in the home or community
  • a serious social justice issue

We assess each situation case by case, based on the individual circumstances and the resources we have available. If you are eligible for legal aid or do not meet our eligibility criteria for legal advice, as summarised above, it is almost certain that we will not be able to assist you.

Legal issues that we cannot assist with

We do not provide advice or assistance in the following areas of law:

  • Trusts and estates, including wills and inheritance
  • Relationship property
  • Real estate
  • Land and property
  • Business and commercial

As a general rule, we also cannot assist employers in their disputes with employees or landlords in disputes with their tenants.